POS System Services

Our services provide all the support you need, when you need it.

Whether your systems need repair and maintenance or your employees simply need some extra training. Our quick-response technicians are standing by.

When you make an investment in a state-of-the-art POS system to optimize your business and speed up your processes, the last thing you want is to deal with costly breakdowns and maintenance work. Our support teams provide a variety of options to expedite your service requirements in a timely manner, with the utmost skill.

  • No Service Agreement +

    Instead of restrictive agreements or extensive documentation, we provide as you need support, so you’re only billed for the amount of remote technical help, labor and materials your POS system requires.

    Just give us a call and we’ll arrange for on-site technicians that will work to get your issue resolved, and if necessary we’ll even facilitate rental equipment so the issues don’t adversely affect your bottom line.

  • Site Visits +

    If you’re in a time-sensitive situation and you need immediate service, then our on-site service agreement provides the security you need. We’ll arrange for qualified technicians to visit your retail center and carry out any work required. Whether you need repairs, maintenance or any other work performed, you can rest assured that our service technicians will have the necessary tools and training to handle it. If your issue requires further off-site repairs then loaner equipment is provided on a needs basis.

    All labor is provided at special discount rates, so if you need quick priority response this is the service for you. We even offer emergency after-hour visits for pressing concerns.

  • Depot Repair +

    If you’re looking to save on some of the costs associated with visiting technicians our mail-in repair agreement provides plenty of flexibility. Simply send us the faulty equipment, and we’ll take care of the rest. Repairs are usually completed and turned around within 5 days and if you need your equipment quicker we can provide expedited next day deliveries for your comfort.

    While you will have to arrange for your own replacement equipment, this option is the perfect service solution for businesses in remote areas that have a sufficient back-up system in place. So save some money on repairs and get the servicing you need as you need it with our depot repairs.

  • Remote Support +

    This service agreement is delivered via telephone and off-site access to your systems. Amongst the support options we provide are on-call operational assistance, training, system tuning and supervision as well as troubleshooting and problem resolution skills. Our help desk is available during all business hours and can provide special assistance as needed for emergency after-hour issues. As always your concerns will be our priority.

  • Consultation Services & Training +

    Just having the latest systems isn’t enough sometimes. In order to make the best use of the new information and control you have at your fingertips your management and employees require specialized training and development to best utilize their new tools.

    Our staff support doesn’t just end at the sale. We can help evaluate the needs of your business, analyze functions that can be optimized and help you implement solutions through software, hardware or wholesale process upgrades. We even have programs your employees can attend that will update their skills, allowing them to take on these tasks for themselves.

  • Extend your Facilities +

    We extend the use of our in-house facilities to suit the needs of groups up to a moderate size. If your company requires extra space for training, meetings or business events contact us for availability and we could be able to accommodate at our premises.

Our POS Services extends far past the point of sale. With a diverse and highly trained staff of remote and on-site technicians we provide you with the security and satisfaction your investment in our products warrants.

If you Own a Bridge SMS Retail Solutions POS System, make sure to contact us to discuss service agreements today at +(1) 323-364-6642

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